C2HR's Connectivity Provider Compensation Survey

C2HR’s Compensation Survey for connectivity providers (MSOs, satellite and telecommunications companies) analyzes more than 603 industry-specific jobs from CEO to trainee installer, including advertising and commercial sales positions. In 2022, fourteen (14) companies — representing 126,300 employees — are using the C2HR Survey data to understand salary differentials to benchmark compensation; to establish job architecture, rational pay levels and pay structures; and to make informed decisions about bonus plans and equity plans. Participant companies include the largest MSOs, regional broadband and telecommunications providers, satellite service operators and home security companies.

Survey Reports

C2HR has commissioned the Croner Company, a leading compensation research and design firm, to collect and analyze the data and identify industry compensation trends and benchmarks. Given the highly confidential survey data, the results from any given company cannot be seen. Only summary information pertaining to all participants is available. This reporting approach complies with Federal Trade Commission (FTC) regulation and encourages participation without fear of exposing proprietary information to the public.

C2HR’s Compensation Survey results are delivered via a secure online data portal which allows for customizable Excel spreadsheets and presentation-ready reports for every position. Tools for analysis include paired comparison and titles matched reports; and the Annual Trends Report. Participant companies may select a custom cut of the data set for an extra fee. For additional information or to participate in C2HR’s Compensation Surveys, please contact Laurie Krashanoff, via this form, or call her at 415.485.5521.

Job Families

General Management

Field General Management

Strategy and Development

Product Development / Management


Legal Counsel

Environmental Health and Safety


Human Resources

Program Management

Project Management

Technical Project Management Training

Instructional Design

Business Intelligence

Business Intelligence Engineering


Information Technology

Information Technology / Cyber Security

Network Operations Center

Product Engineering

Wireless Engineering

Software Engineering

Web Development

Technical Operations

Plant Maintenance


Fiber Installation

Installation / Service

Home Security Installation / Service

Service Auditing

Installation / Service Technical Support


Provisioning (Orders)



Market Research

Digital Marketing

Pricing and Offer Management

Public Relations / Media Relations / Community Affairs / Corporate Communications

Regulatory Affairs / Government Relations

Program Acquisition

Local On-Air Talent

Local Production

Video Production

Master Control

Advertising Traffic

Customer Care

Customer Care Retention

Customer Care Quality

Customer Advocacy

Customer Care Traffic & Scheduling

Customer Care Technical Support

Customer Care Acct Services / Billing

Workforce / Traffic Management

Direct Sales

Home Security Sales

MDU Sales

MDU Sales Account Management

Market Development / Access Management

Commercial General Management

National Enterprise Commercial Sales

Major Account / Enterprise Commercial Sales

Small-to-Medium Business Commercial Sales

Commercial Sales Engineering

Commercial Inside Sales

Carrier Sales

Commercial Sales Acct Management

Commercial Sales Support

Third Party Sales

Outbound Sales

Inbound Sales

Embedded Retail Sales

Regional Retail Sales

Store Retail Sales

Channel Sales Management

Sales Operations

Lead Generation

Inside Collections

Field Collections

Survey Schedule


Compensation Survey

If you are interested in becoming a C2HR Compensation Survey participant, or would like additional information, please contact Laurie Krashanoff at 415.485.5521 or click to access the sign up form.


The Croner Company conducts this Survey as an independent third party on behalf of the Survey’s participants. The Croner Company guards the confidentiality of each participant’s data as well as that of the Survey report. Survey reports, data, special analyses and results are distributed to Survey participants only and will not be sold or otherwise distributed to non-participants by The Croner Company or any third party unless required to be produced by legal process. Non-participants may obtain the report only by agreeing, in writing, to participate in the following year’s Survey.

All Survey participants are required to sign a statement that confirms that they will abide by confidentiality standards and not share usernames or passwords, make copies, allow copies to be made, distribute electronic files, or otherwise reproduce or share any part of the Survey report results or data with non-participating organizations, divisions, entities or individuals.

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