Embracing New Solutions for the Modern Learner
new year officially began months ago, but for many of us,
spring is the season of growth, bringing with it increased
energy levels and a sense of renewed purpose in our personal
and professional lives. In fact, this might be the best
time of the year to kick off the type of ambitious undertaking
that drives meaningful improvement.
technologies below have been adopted by the learning and
development team at SCTE•ISBE to improve remote training
outcomes and meet the needs of today’s learner. It
is no secret that circumstances brought on by the pandemic
have forced most workplaces to adapt and that many of these
changes are likely to endure. Now is the time to embrace
long-term solutions for learning and development —
maybe one described here will spark your team’s next
New Foundation for Innovation
training was once restricted to instructor-led workshops
in corporate conference rooms, but as virtual formats have
gained in popularity, platforms have emerged to reach learners
anywhere in the world and deliver impactful lessons in real-time
October, SCTE•ISBE unveiled an updated learning management
system (LMS) designed to create a more effective and engaging
online experience for industry professionals at all levels.
It serves as the digital home for more than 1,000 learning
modules and is rich with the sort of modern features users
have come to expect, such as faster processing speeds and
advanced reporting and analytics capabilities.
of our main goals for switching to a new system was to make
it easier for the learner to conveniently and independently
access course content. In the new LMS, students can quickly
start, pause, and resume learning via a simplified, intuitive
path for navigation.
the new LMS provides a strong technical foundation that
enables us to take advantage of the latest innovative tools
in L&D. For example, we recently added new interactive
simulations that leverage 3D technology.
Tools Keep Learners Engaged
many learners, hands-on training is the most efficient way
to master new material. SCTE•ISBE uses interactive
technology to simulate hands-on experience and make it easier
for remote employees to connect real-life scenarios to traditional
content. We have found that the most effective simulations
focus on practical applications, like network troubleshooting
or performing a return sweep, and can usually be completed
in under ten minutes.
new learning management system also features gamification-style
leaderboards to spur friendly competition as well as mobile
games to support knowledge absorption and retention. Gamification
is a proven method for motivating learners of all ages and
pairs exceptionally well with remote training. This approach
is not only fun, it also provides a low-stress environment
that encourages learners to challenge themselves and take
risks without the fear of failing.
Offer Knowledge on the Go
individual process information differently, so there is
no one-size-fits-all approach to learning. At the same time,
attention spans are shrinking, and even outside of the pandemic,
dedicating several hours to training is not always feasible.
SCTE•ISBE goes to great lengths to provide educational
content in a variety of formats, so whether a cable professional
is looking for an in-depth course to prepare for certification
or a quick refresher on basic engineering, they find what
years ago we launched microlessons,
or short video lessons that last from two to 10 minutes
and cover everything from tips for enhancing leadership
skills to overviews of the industry’s emerging technologies.
The response has been remarkable: 50
have more than 8,500 combined views to date. And our learners
tell us they appreciate having access to easily digestible
content when they are unable (or unwilling) to commit to
new LMS also enables users to quickly provide Kirkpatrick
Model Level 1 feedback. Learners are able to rate a course
at any time by simply clicking one of the five stars. So
far, our learners have given these short microlessons 4.5
out of 5 stars.
Learners Today and Beyond
the last year, L&D leaders throughout the industry have
had to rethink their educational strategies, in some cases
adopting ad-hoc, short-term fixes practically overnight.
For better or worse, the current health crisis has given
rise to a crucial inflection point for our profession.
the world evolves, we must remind ourselves that the needs
of learners will evolve as well. Understanding and embracing
the modern worker is the first and most important step in
embracing long-term solutions that will transform the learning
experience for years to come.
Fenton is the vice president of membership and learning
operations at SCTE•ISBE, the not-for-profit member
organization leading the acceleration and deployment of
cable telecommunications technology. Fenton’s team
develops and facilitates industry certifications and training
courses for professionals at all levels of the cable industry.
For more information, visit www.scte.org.